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Terms & Conditions
1. General terms of use
These Terms & Conditions apply to your use of the Pokie Spins Casino website, games, account services and related features. They should be read together with the website’s Privacy Policy, Responsible Gambling information and any specific terms displayed for a promotion, payment method or individual game. If there is an inconsistency between these terms and a specific promotion or game rule, the specific rule may apply to that promotion or game.
Pokie Spins Casino may update, replace or amend these terms when reasonably necessary, including to reflect changes to services, technology, legal requirements or operational processes. The current version will apply from the date it is published on the website. You should check this page regularly. Continued use of the website after an update means that you accept the revised terms.
You are responsible for ensuring that your use of the website is lawful in the place where you are located. Online gambling laws can vary between Australian states and territories and may also apply differently depending on the service being used. Do not access or use the website if online gambling is not permitted where you are located, or if you are otherwise prohibited from doing so.
- You must be legally permitted to use online gambling services in your location.
- You must provide accurate and current information when registering or using an account.
- You must follow all applicable laws, these terms and any instructions shown on the website.
- You must not use the website for an unlawful purpose, fraud, money laundering or any other improper activity.
- You must not interfere with the website, its security, its games or another person’s account.
2. Accounts, identity and security
Some services may require you to create a personal account. You may only create and use an account for yourself. One person must not open or control multiple accounts unless this has been expressly permitted through the relevant account process. Accounts are personal and must not be sold, transferred, shared or made available to another person.
When opening an account, you may be asked to provide information such as your name, date of birth, residential details and other information needed to verify your identity, eligibility or payment activity. Information must be complete, accurate and kept up to date. Pokie Spins Casino may request supporting documents or additional information at any time. Account activity or transactions may be restricted while checks are being completed.
You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by Pokie Spins Casino to maintain appropriate security. You should choose a strong password, avoid reusing it elsewhere and notify the website promptly if you suspect that your account has been accessed without permission.
An account may be suspended, restricted or closed where there are concerns about identity, age, account ownership, security, responsible gambling, legal compliance, fraud, misuse of promotions or a breach of these terms. Where appropriate and permitted, you may be informed of the reason for an account action. Any remaining balance will be handled in accordance with applicable requirements and the relevant account review.
- Register only in your own name and with your own information.
- Complete any requested verification process honestly and promptly.
- Keep your account details secure and do not allow another person to use your account.
- Tell the website if your personal or payment information changes.
- Use account closure or gambling-control tools if gambling is no longer suitable for you.
3. Deposits, play and withdrawals
You should only deposit money that you can afford to lose. Payment methods may be subject to availability, eligibility checks, processing rules and restrictions. You must use a payment method held in your own name or otherwise authorised for your use. Third-party deposits may be rejected, reversed or subject to further checks.
Before funds can be used or withdrawn, Pokie Spins Casino may need to confirm your identity, account ownership, source of funds or payment details. This may include requesting documents or information from you. Providing false, misleading or incomplete information may result in a transaction being refused or an account being restricted.
Game results are determined by the systems and rules applicable to the relevant game. You should review the information shown before placing a wager, including any stake options, game rules, payout information and applicable limits. Once a game entry or wager has been accepted, it may not be cancelled except where required by the applicable rules or law.
Withdrawal requests may be subject to account verification, payment checks, minimum or maximum amounts, processing requirements and any conditions displayed at the time of the request. The time needed to process a transaction can depend on the payment method, security checks and external financial providers. You should ensure that your payment details are correct before submitting a request.
If a technical, pricing or display error affects a balance, game, wager, result or transaction, Pokie Spins Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. If a game or transaction is interrupted, the outcome will be reviewed using the relevant system records and applicable game rules.
4. Promotions, responsible gambling and legal matters
Promotions and offers
Promotions, bonuses, rewards and other offers are subject to their own terms. These may include eligibility requirements, participation steps, expiry dates, wagering or playthrough conditions, game restrictions, withdrawal rules and limits. You should read the full offer terms before participating. If a promotion is unavailable to you or you do not meet its conditions, it may not be credited or may be removed.
Pokie Spins Casino may amend, pause or withdraw a promotion where reasonably necessary, including where there is suspected abuse, an error, technical difficulty or a change in legal or operational requirements. Using a promotion does not guarantee winnings. Promotional value may be forfeited if an account is closed, restricted or found to have breached the relevant terms.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you play, take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances. Never borrow money to gamble, chase losses or gamble with money needed for essential expenses.
- Use available deposit, spend, loss or session controls where offered.
- Request a break, account restriction or self-exclusion if you need time away from gambling.
- Do not gamble to solve financial problems or repay debts.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
- If you are concerned about another person’s gambling, encourage them to seek appropriate help.
Liability and contact
The website is provided subject to applicable law and may occasionally be unavailable because of maintenance, technical problems, internet issues or circumstances outside reasonable control. Pokie Spins Casino does not promise that the website will always be uninterrupted, error-free or available on every device. You are responsible for your device, internet connection and any charges imposed by your service provider.
To the extent permitted by law, Pokie Spins Casino is not responsible for losses caused by your breach of these terms, misuse of your account, inaccurate information, unauthorised access resulting from failure to protect your login details, or events outside reasonable control. Nothing in these terms excludes or limits rights or remedies that cannot legally be excluded or limited under Australian law.
If you have a question, complaint or concern about an account, transaction, game or promotion, please use the contact or support options available on the website. Provide enough information for the matter to be reviewed, but do not send passwords or other unnecessary security information. Complaints will be considered using the relevant account records, system information and applicable terms. These terms are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory rights available to you.