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Privacy Policy
Information we may collect
To provide an online casino service, Pokie Spins Casino may handle information that identifies you or relates to your use of the website. The type and amount of information collected can depend on the services you use, the transactions you make and the information required to meet security and legal obligations.
Account and personal details
When you register or use an account, we may collect details such as your name, date of birth, residential details, contact information, login details and account preferences. We may also record your communications with our support team, including questions, requests and information provided during an account enquiry.
Identity and verification information
We may request information or documents needed to confirm your identity, age, location or eligibility to use the service. This can include identity documents, proof of address and related verification information. Verification information may be reviewed to help prevent impersonation, account misuse, fraud, money laundering and other prohibited activity.
Payment and transaction records
We may record deposits, withdrawals, wagers, wins, losses, bonuses where applicable, payment methods and transaction history. Payment service providers may process payment information on our behalf. We aim to limit the payment information retained by the website to what is needed for processing, reconciliation, security, customer support and legal requirements.
Technical, device and usage information
When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times, referral information and details about how you interact with the site. This information helps us operate, secure and improve the service.
How we use information
We use personal information for purposes connected with providing and administering the casino service. We seek to use information that is relevant to the purpose for which it was collected and to avoid using it in ways that are inconsistent with your reasonable expectations.
- Create, maintain and manage your player account.
- Provide games, account features and other requested services.
- Process deposits, withdrawals and other account transactions.
- Confirm identity, age and account ownership.
- Conduct security, anti-fraud, risk and responsible gaming checks.
- Respond to questions, complaints, account requests and technical issues.
- Communicate with you about your account, service changes, security matters and important notices.
- Send marketing communications where permitted and where you have provided consent or another lawful basis applies.
- Monitor website performance, troubleshoot faults and improve functionality.
- Meet legal, regulatory, court, tax, accounting and record-keeping obligations.
- Protect our players, systems, business and service from misuse, attacks and unauthorised activity.
Marketing communications
Where marketing communications are sent, you can choose to stop receiving them. Each electronic marketing message may include an unsubscribe option, and you can also contact us using the details in the data rights section below. Stopping marketing messages will not prevent us from sending essential account, security or service communications.
Sharing information
We may share relevant information with service providers that help operate the website and support our business. These providers may assist with hosting, technology, payments, identity verification, customer support, security, fraud prevention, analytics and communications. They are expected to handle information appropriately and only for authorised purposes.
Information may also be disclosed where reasonably necessary to comply with legal obligations, respond to lawful requests, protect the rights or safety of players and others, investigate suspected fraud or prohibited conduct, or protect the security and integrity of the service. We do not treat personal information as a product for unrestricted sale.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to keep sessions working, remember preferences, support account functions, understand website usage and help detect suspicious activity. Some cookies are necessary for the website to operate, while others help us analyse performance or provide more relevant communications.
You can manage or delete cookies through your browser settings. If you block or remove certain cookies, parts of the website may not work correctly, and some preferences may not be remembered. Browser controls differ, so you should check the help information for your chosen browser or device.
Protecting information
We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, secure connections, monitoring, authentication processes and internal procedures. No website, transmission or storage system can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.
Storage and retention
Personal information may be stored by us or by service providers working on our behalf. Information may be processed in Australia or in another location where a relevant service provider operates, subject to appropriate handling arrangements where required.
We retain information for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in an appropriate manner.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be affected by identity checks, legal obligations, security requirements and the need to retain certain records. We will consider each request fairly and explain if a request cannot be completed in full.
Making a data request
To ask about your personal information or exercise a privacy right, contact support@pokiespinscasino-online.win. For your security, we may need to verify your identity before responding. Please provide enough information for us to understand your request, such as the account details connected with it and the action you are seeking.
- Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
- Correction: ask us to correct personal information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete your personal information where it is no longer required or where another applicable ground supports deletion. Some information may need to be retained for legal, security, dispute or record-keeping purposes.
- Withdraw marketing consent: ask us to stop using your details for marketing communications or use the unsubscribe option in a marketing message. This does not affect essential service communications or processing that is not based on marketing consent.
Complaints and updates
If you believe your information has been handled incorrectly, contact support@pokiespinscasino-online.win with details of your concern. We will review the matter and provide a response within a reasonable timeframe, subject to any checks or information needed to investigate it. You may also have the option to raise a privacy concern with the relevant privacy authority in Australia.
This Privacy Policy may be updated from time to time to reflect changes to the website, our practices or applicable requirements. The updated version will be made available on this page, with the revised policy applying from the date it is published unless stated otherwise. We encourage players to review this page periodically.
By using the website, you acknowledge that you have read this Privacy Policy. If you do not agree with the handling of information described here, you should stop using the website and contact us about any available account or data requests.